Two weeks ago, I placed a home up for rent. My phone rang off the hook - tons of calls from prospective tenants.
Did I answer each call? No. Did many go to voice mail? Yes. Did I return all the calls? No.
Last night, I was able to answer a few calls - one in particular from a lady who apparently called "numerous times - left messages - and how unprofessional and what nerve I have not to call her back." I entertained the call for a short time - enough to let her know that there are many reasons why phone calls aren't returned- here are some of them:
- the caller mumbles and the number is unclear
- the caller leaves only half the number
- tons of calls on a property come in and all of them just haven't been returned yet
The lady responded with this: "You are unprofessional and by law are required to call people back in the same day." She went on to say, "You are also required to show the home at my request." Required. That's a big word and should be used with caution. I do not argue with people, and politely hung up.
There are lots of things property managers are required to do - but returning every phone call is not a requirement.
For prospective tenants here are some other things property managers are not required to do:
- Debate or argue about sense of entitlement and put up with attitude and poor use of the English language.
- Drop everything to run over and meet interested folks just because they are standing in front of the rental home.
- Show a home to everyone who calls about it - just because they want to see it.
- Scroll through caller ID to find your number because though you left a name - you didn't leave a number
If you are interested in renting a home - mind your phone manners! Be professional, speak clearly when leaving a message, leave your phone number (twice is always nice!), treat the property manager with respect and be prepared to put forth your best first impression! And, this doesn't just apply when you are calling about rentals - it applies in general!
This blog is written with my opinions and my opinions are presented with accuracy but not guarantees. Please talk to a professional before making any real estate, financial or agency decisions. Gabrielle Kamahele Rhind - 2011. If you want to reprint parts of this - just email me for my permission:TucsonsRealEstate@gmail.com.