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Phone Call Not Returned? This May Be A Reason Why!

Love the phone calls I have been getting lately!  Voice message from yesterday sounded like this:

"Ummm....(talking in background to someone about something) oh, ummm, what was I calling ... oh ... OK - so you have this house .. it's over by - well, I can't remember the street name (background talking ..."stop there for something to eat") ... anyways ... (slurping drink sounds) could you ... (muffled noise sound) ... my number is (laughing sound) ... 67.9926."

Alright then.  Enough said.

Tips for leaving a good impression on voicemail so that your call is - or can be - returned:

Say your name and your phone number - first. ESPECIALLY if the number you are calling from isn't the number you want someone to call you back at.

Know what you are calling about - i.e., the address and then give the address.  If you only have part of the address - make sure it's the street name - or at least the general area you are in.

Focus your conversation on the voice-mail - not with everyone else who is in the car, or with you at that moment.

Reduce muffled noises that come from things such as phone too close to your face, multi-tasking while you are trying to talk, external inferences (wind, street noise, background music, etc.) - if you hear it - then it will be heard on the message - more often than not - those noises will be louder than what you are saying.

Be detailed with your message about what you need or want to know.

Please, don't talk if your mouth is full of food or if you are taking a drink - especially through a straw.

Last, leave your name and phone number - again.

Whether you are calling about a house for sale, for rent, or just need to leave information regarding a transaction, it's important to talk clearly and without distractions so that the person receiving your message can better help you!

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This blog is written with my opinions and my opinions are  presented with accuracy but not guarantees. Please talk to a professional before making any real estate, financial or agency decisions.    Gabrielle Kamahele Rhind - 2014. If you want to reprint parts of this - just email me for my permission: .


Comment balloon 14 commentsGabrielle Kamahele Rhind • March 20 2011 10:09AM


It is called being POLITE and with all the texting going on these days, maybe manners should be re-taught!

Posted by Tom Larsen, We Shop, You Save! (The Larsen Protection Team) almost 8 years ago

Good morning Garbrielle - It's hard to believe, but I've gotten voice mails like this to! The other thing that I always get is they say their phone number in a low voice and so quickly, all jumbled together and I have to listen to it 5 times, decipher the code just to get the correct number - makes me crazy!

Posted by Kristine Ginsberg, NJ Home Stager (Elite Staging and Redesign, LLC) almost 8 years ago

Gabrielle - I have had similar messages where I cannot understand what the caller is saying, and it's impossible to make a coherent, cogent return call at times.

Posted by Carol Zingone, Global Realtor in Jax Beach, FL - ABR, CRS, CIPS (Berkshire Hathaway Home Services Florida Network Realty) almost 8 years ago

This is basic but a good reminder. Good job.

Posted by Will Nesbitt, Nesbitt Realty is a family-run brokerage. (Nesbitt Realty at Condo Alexandria) almost 8 years ago

Had one of these last night Gabrielle.  May have been the same guy.  No name, no phone, didn't know the address of the home he was asking about, or the street name.

Posted by Gabe Sanders, Stuart Florida Real Estate (Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales) almost 8 years ago

Hi Gabrielle,  Sometimes I wonder if my phone is working right.  I try real hard to listen and place it over again and again. 

Posted by Will Hamm, "Where There's a Will, There's a Way!" (Hamm Homes) almost 8 years ago


People talking on cell phones think that everything they say is crystal clear...NOT.


Posted by Richard Iarossi, Crofton MD Real Estate, Annapolis MD Real Estate (Coldwell Banker Residential Brokerage) almost 8 years ago

I had a call yesterday just like this one, except it was from one of my currently active buyers! I had to listen to it three times just to figure out what she was trying to tell me. I finally ended up texting her several times to clarify. Unclear calls are very frustrating when you are trying to assist someone! :)

Posted by Jim Courtney, CRS, GRI, AHWD (OklaHomes Realty, Claremore Oklahoma) almost 8 years ago

I also feel the same applies when I am talking to you. My daughter calls from school, and I say hello 4 times because she is talking to someone else.

Posted by Rob D. Shepherd, Principal Broker GRI, SRES (Windermere/lane county) almost 8 years ago

I think we all get those phone calls from time to time.  Today's cell phone has such a sensitive microphone it picks up way too much background noise.  Sometimes I feel like I should have a translation device :-)

Posted by Paul S. Henderson, REALTOR®, CRS, Tacoma Washington Agent/Broker & Market Authority! (RE/MAX Northwest.) almost 8 years ago

It's so important that we follow these rules, smiling is huge.

Posted by Cindy Edwards, CRS, GRI, PMN - Northeast Tennessee - 423-677-6677 (RE/MAX Checkmate) almost 8 years ago

Amen Sister...sometimes the messages that are left are not understandable at all and it is very hard to get back to someone when you can't make out the number.

Posted by Kim Inman, CRS, Broker/Owner (Mountains to Lakes Real Estate, Inc.) almost 8 years ago

Drives me crazy too .. they speed talk, blocked caller ID, sounds in the background, etc.  I listen, replay, play again, have others listen and finally toss in the towel.  Great tips.  I always over do my message - leave my number twice, say that it is the number I am calling on, etc.  Have a great week!

Posted by Connie Goodrich, CRS ABR (McKinney Realtor)Texas (Keller Williams Realty) almost 8 years ago

Clarity in communicating over the phone is crucial especially that we don't see the facial expression of the people interacting. We only depend of the voice to get the message.

Posted by Will Nesbitt, Nesbitt Realty is a family-run brokerage. (Nesbitt Realty at Condo Alexandria) almost 8 years ago

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