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Required? Mind Your Manners And Use That Word Carefully!

Two weeks ago, I placed a home up for rent. My phone rang off the hook - tons of calls from prospective tenants.

Did I answer each call?  No.  Did many go to voice mail?  Yes.  Did I return all the calls?  No.

Last night, I was able to answer a few calls  - one in particular from a lady who apparently called "numerous times - left messages - and how unprofessional and what nerve I have not to call her back."  I entertained the call for a short time - enough to let her know that there are many reasons why phone calls aren't returned- here are some of them:

  • the caller mumbles and the number is unclear
  • the caller leaves only half the number
  • tons of calls on a property come in and all of them just haven't been returned yet

The lady responded with this: "You are unprofessional and by law are required to call people back in the same day."  She went on to say, "You are also required to show the home at my request."  Required.  That's a big word and should be used with caution. I do not argue with people, and politely hung up.

There are lots of things property managers are required to do - but returning every phone call is not a requirement.  

For prospective tenants here are some other things property managers are not required to do:

  • Debate or argue about sense of entitlement and put up with attitude and poor use of the English language.
  • Drop everything to run over and meet interested folks just because they are standing in front of the rental home.
  • Show a home to everyone who calls about it - just because they want to see it.
  • Scroll through caller ID to find your number because though you left a name - you didn't leave a number

If you are interested in renting a home - mind your phone manners! Be professional, speak clearly when leaving a message, leave your phone number (twice is always nice!), treat the property manager with respect and be prepared to put forth your best first impression!  And, this doesn't just apply when you are calling about rentals - it applies in general!

 

 

Buying or selling Tucson real estate, Mt Lemmon, Tucson bank-owned homes, Tucson rental homes, or Tucson lease option homes? Visit www.KGCPropertiesLLC.com .

                                                 

 

This blog is written with my opinions and my opinions are  presented with accuracy but not guarantees. Please talk to a professional before making any real estate, financial or agency decisions.    Gabrielle Kamahele Rhind - 2014. If you want to reprint parts of this - just email me for my permission: KGCProperties@gmail.com .

 

Comment balloon 14 commentsGabrielle Kamahele Rhind • April 24 2013 06:28AM

Comments

Very well put!  Property manager's have will always have to deal with this type of person.  I don't know what's wrong with people who think that being rude and disrespectful to another will put them on the path to a great relationship.

 

Good post with lots of good advise.

 

Posted by Debi McKamie, Realtor®/Property Manager (Red Oak Properties) over 5 years ago

Too bad there are many people like that.  Fortunately we don't have to put up with them.  Good for you for hanging up.

Posted by Kenneth Cole, NYS Licensed Real Estate Salesperson (Weichert Realtors Appleseed Group, 2043 Richmond Ave. S.I.N.Y. 10314. office phone 718-698-9797, Appleseedhomes.com -) over 5 years ago

When someone with an attitude tells me what I am "required by law" to do, the first thing I ask them is if they are a licensed attorney.  That usually puts an end to the conversation.

Posted by Eric Kodner, CRS, Madeline Island Realty, LaPointe, WI 54850 - (Madeline Island Realty) over 5 years ago

Hi Gab..... don't take any nonsense from any crabby person..... I'll be happy to return those phone calls for you....and I assure you, they won't bother you again....

Posted by Barbara Todaro, "Franklin MA Homes" (RE/MAX Executive Realty ) over 5 years ago

Gab, some people are just plain old "rude".  

Oh boy, they don't want a return call from my mother!  lol 

Posted by Tammy Todaro, The Todaro Team Leader (RE/MAX Executive Realty in Franklin, Ma.) over 5 years ago

I have often searched for incomplete phone numbers. They don't match the number from the person calling. Most of the time that is because they're calling from work.

I return these calls only to be faced with:

  • George who?
  • We have five Sally's here!
  • This is a workplace and we don't accept personal calls!

How come you allow people to make outgoing personal calls? 

Posted by Paul S. Henderson, REALTOR®,CRS,, Tacoma Washington Agent/Broker & Market Authority! (RE/MAX Northwest.) over 5 years ago

Gabrielle, It's a shame that this simple message is lost on so many folks.  I always leave my name and number twice when calling someone I have never spoken with before.  So much can get lost in the translation in any call.  A little kindness and good manners also does wonders in this world.

Posted by Scott Larson, Park City, Utah Real Estate News (BHHS/Utah Properties) over 5 years ago

Gabrielle, Wow, just Wow. This is probably the same lady who doesn't show for the showing appointment and doesn't call to tell you. Off the list from the start. Can you imagine having her as a tenant? What a nightmare.

Posted by Mark Horan, "The Resident Chef" - Resident Team Realty LLC & (Resident Team Realty, LLC & Toni's Property Management LLC) over 5 years ago

Gab,

Obviously, she wasn't trying to get on your good side with comments like that. I too have little patience for people who abuse me on the phone.

Rich

Posted by Richard Iarossi, Crofton MD Real Estate, Annapolis MD Real Estate (Coldwell Banker Residential Brokerage) over 5 years ago

Gabrielle

Very interesting insight on renting properties.

Good luck and success.

Lou Ludwig

Posted by Lou Ludwig, Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC (Ludwig & Associates) over 5 years ago

I would think prospective tenants should know enough to mind their p's and q's in front of the person that can get them a new place to live.

Posted by Gabe Sanders, Stuart Florida Real Estate (Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales) over 5 years ago

I agree and allow people to teach me how they will want to treat me when or IF we ever do business together.

Accepting rude or angry words is not in my job description and I often ask people if they intend to keep talking in that manner and I also ask them if they have ever heard of Dale Carnegie courses.

Thanks for your blog.

 

John

Posted by John Hurbon (Homesmart International Tucson,AZ) over 5 years ago

Gabrielle, We are required to be professional and respond -IF- we have all required information to do so. That lady was rude and it is amazing how many people think they can strong arm their way through life!

Posted by Wanda Kubat-Nerdin - Wanda Can!, So Utah Residential, Referral & Relocation REALTOR (Prado Real Estate South) over 5 years ago

Hi Gabrielle, when I get calls like this, I generally consider it as the first indication of a problem tenant, and I will sometimes show them the home but only when I am heading that way already, problem tenants do not get to determine my schedule, they will just have to wait.

Posted by Bob Crane, Forestland Experts! 715-204-9671 (Woodland Management Service / Woodland Real Estate, Keller Williams fox cities) over 5 years ago

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