KGC Properties LLC ~ Property Management & Real Estate In Tucson!


Be Careful Splitting Hairs With Your Landlord Because Guess What?!!

I consider myself a good property manager – and a good landlord – considering I have a property management company, but I also own several of my rentals and manage them independent of the company.  I treat folks nice – tenant or owner - problems get fixed – big small, doesn’t matter – my motto is “Happy Tenants – Happy Owners.” 

So, when I get calls, let’s just say, that sound like “entitlement” calls – it’s time to remind the caller about a few things.

Here are what those calls might sound like:

“Thanks for getting that plumbing and drywall fixed but I don't like that matte finish paint.  Can you repaint?”

“I am taking my girlfriend on a vacation this month so I won’t be able to pay rent until a week from now – I’ll call you when you can pick it up.”

“Thanks for not raising rent, but I’ll only sign another lease if you pay for a landscaper.”

If you want to split hairs with your landlord, remember, we can split them right back.  Here are a few ways we can:

Your relative/friend been staying with you for the past month or so?  Guess what your lease says about that?!  Can’t – must go or sign a lease.

The business you are running out of the spare bedroom – the one that allows you to work from home?  Guess what?  Not allowed under the terms of your lease.

Car leaking oil in the driveway or garage?  Guess what?  Oh yes, not only do you have to clean it up – you’ll have to fix your car before you can park it on the property again.

And guess what else? We can raise the rent and charge fees for pets you did not tell us about.

Just a little reminder – if you have a good landlord, be grateful.  And if you are a good tenant, continue being one – it’s a give and take and everything works both ways!

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This blog is written with my opinions and my opinions are  presented with accuracy but not guarantees. Please talk to a professional before making any real estate, financial or agency decisions.    Gabrielle Kamahele Rhind - 2014. If you want to reprint parts of this - just email me for my permission: .


Comment balloon 37 commentsGabrielle Kamahele Rhind • February 11 2014 04:00AM


Oh what a tangled web you work with. So much information that can be used; for or against. As you can see; that is why my hair is what it is; missing... Have a great day!

Posted by Paul S. Henderson, REALTOR®, CRS, South Puget Sound Washington Agent/Broker! (Fathom Realty Washington LLC) about 6 years ago

That's telling them, Gabrielle.  Don't ask for too much as it can bite you if your a tenant.

Posted by Gabe Sanders, Stuart Florida Real Estate (Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales) about 6 years ago

You are the property manager that can help many owners with the "hairsplitting" that happens in the investment property world Gabrielle. :)

Posted by Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366, General Contractor, Dry Rot and Water Damage (Dry Rot and Water Damage Mobile - 916-765-5366) about 6 years ago

I use to hear we will be late on the rent, we just got our 3rd notice on our cable bill. HELLO YOU DON'T NEED CABLE.

Posted by Rob D. Shepherd, Principal Broker GRI, SRES (Windermere/lane county) about 6 years ago

A busy day you must have everyday there Garielle? Wow, You sure know your stuff. :)

Posted by Michael Ha Elmhurst, Woodside, Maspeth (Rego Park, Forest Hills, Jackson Heights, Corona, Middle Village) about 6 years ago

Great post. I am dealing with tenants like these myself lately.  Some of the things they say really leave me shaking my head. 

Posted by Cathy Wolters, Your Brevard County Property Management Expert (Wolters Realty & Property Management Company) about 6 years ago

Oh tenants can start feeling like they are in charge and can dictate terms. The ony way to handle it is to squeeze back just like you had in your post. Great BLOG.

Posted by Jimmy Faulkner, The Best Of St. Augustine (Florida. Homes Realty & Mortgage) about 6 years ago

Those are excellent reminders for tenants, Gabrielle.  I loved the message they'd be late on rent, and would call you when you could pick it up!

Posted by Myrl Jeffcoat, Greater Sacramento Real Estate Agent (GreatWest Realty) about 6 years ago

Thank goodness I have a property manager to take care of the investment property I sell. My wife and I do manage our own properties and this gives us the ability to walk in the shoes of our property manager and understand what he goes through.

Posted by Joe Pryor, REALTOR® - Oklahoma Investment Properties (The Virtual Real Estate Team) about 6 years ago

This is a great post... I really thought that this says it all

Just a little reminder – if you have a good landlord, be grateful.  And if you are a good tenant, continue being one – it’s a give and take and everything works both ways! -
Posted by Joan Whitebook, Consumer Focused Real Estate Services (BHG The Masiello Group) about 6 years ago

good information!

Posted by Kim Norton, Selling Northwest Arkansas (CREATIV Real Estate Solutions) about 6 years ago

If you ever are bored in real estate, get yourself a tenant.  There is always a new hairsplitting idea every day.  One of the few bad weather days in Texas and still needed to call a plumber and an electrician.  The plumber made it to two different houses, but the electrician was iced in!  Anyway, the real surprise today was the cracked commode that I'm sure was not cracked last time I rented the apt, hmmm. not just one crack, but top to bottom two long cracks. I asked the plumber how that happens and he said hit it up against the wall, still not sure how one does that, but now I know a new meaning of "cracked pot."  So if you are bored.... get a tenant!    

Posted by Beverly Carlson, Abilene's Staging Realtor (Carlson Properties 325-721-2429) about 6 years ago

Gabrielle - This is a terrific reminder. I own two rental properties, and I'm blessed with two solid, long-term tenants. They're like gold.

Posted by Jason Crouch, Broker - Austin Texas Real Estate (512-796-7653) (Austin Texas Homes, LLC) about 6 years ago
I find 80% of the time that the landlord has read the book more closely than the other guy. Love and light, Laura
Posted by Laura Cerrano, Certified Feng Shui Expert, Speaker & Researcher (Feng Shui Manhattan Long Island) about 6 years ago

Gabrielle: There are just so many horror stories out there with bad tenants. Get a good property manager, is my advice. Having said that, you just never hear about those GOOD tenants. 

Posted by Hella M. Rothwell, Broker/Realtor®, Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea about 6 years ago

A good landlord is a blessing and I wish people appreciate it more.

If you have a rental contract, read it

Posted by Inna Ivchenko, Realtor® • Green • GRI • HAFA • PSC Calabasas CA (Barcode Properties) about 6 years ago

A good landlord and a good tenant should both continue doing what they're doing so neither one winds up with a bad partner

Posted by Kat Palmiotti, The House Kat (406-270-3667,, Broker, Blackstone Realty Group - brokered by eXp Realty) about 6 years ago

Thanks for the reminder Gaby. You must have nerves of steel and the patience of a goddess! LOL. You just reminded me why I don't do rentals. ... Except for higher-end seasonals and the first ever tenant when we buy a property (part of the service).... then I don't get involved. I need you in Phoneix for all my referrals. You think you can move north from where you are? I need you...

Posted by Richard Bazinet /MBA, CRS, ABR, Phoenix Scottsdale. Sellers, Buyers & Relocations (West USA Realty) about 6 years ago

Gabrielle, how do you find time to do regular real estate? It takes a special person to do property management.

Posted by Michael Setunsky, Your Commercial Real Estate Link to Northern VA about 6 years ago

Great Post Gabrielle, we also own and manage our rentals and we've seen and heard it all. Good humor and communication are so important.

Posted by Debbie Malone, From Lynchburg To The Lake (434) 546-0369 (Londeree's Real Estate & Property Management) about 6 years ago

Good post!

Posted by Drick Ward Property Management / Broker Assoc, "RealtorDrick" - Experienced Representation (NEPTUNE REALTY) about 6 years ago

Having owned rental property for the past twenty five years, I can relate to everything you mentioned. The best part is depositing the check.

Posted by Harold Smith (Berkshire Hathaway Homeservices) about 6 years ago

Yes, I got the call once from tenant saying "my daughter is going to cheerleading camp this month, so I can't pay the rent".  Geez.

Posted by Jeanne Gregory, The most important home I sell is YOURS! (RE/MAX Southwest) about 6 years ago

This is so true... good tenants are important and good landlords just as much!

Posted by Jill Saddler, Draper Utah Real Estate Professional - 25 years+! about 6 years ago

Oh, yes, and the landlord/property manager sometimes has this one handy in their back pocket: "Your lease is expiring next month and the landlord will not be renewing it so you'll need to find another rental."  Of course, it helps to have their last month already in the bank or at least more than one month's security deposit.

Posted by S. Leanne Paynter ☼ Broward County, FL, Davie, Plantation, Cooper City & Weston Specialist (United Realty Group, Inc.) about 6 years ago

Every good relationship involves respect and communication.  Fortunately, with a lease there is a legal document that spells out everyone's rights and responsibilities, and that can always be referred back if there are issues.

Posted by Tg Glazer - The Right Realtor® for the Right Results!, Westfield/Cranford, NJ area (Coldwell Banker, Westfield, NJ) about 6 years ago

Gabrielle - Ah yes, sometimes you have to remind people that they have it pretty good. Great post

Posted by Kevin Ray, REALTOR & U.K. Real Estate Consultant (Resident Realty) about 6 years ago

Good post Gabrielle!  Every relationship, like Tg says, involves communicating and mutual respect.  Luckily if you run into problems, because tentants don't realize how good they have it, you can always say it's in your leasing agreement, if worse comes to worse!

Posted by Jack O'Neal (HomeSmart Elite Group) about 6 years ago
Good article, I enjoyed reading it. Having been a landlord and a DRE licensed property manager I have had most of those happen at one time or another. You are right, entitlement personalities run the risk of screwing themselves and most often I tend to overlook thigs that are specifically prohi bited in the lease because they are small infringements and it costs to change tenants. However prohibiting political posters, flags and signs within the rental limits can be running afoul of the 1st amendment to the Constitution and are considered protected free speech.
Posted by Charles about 6 years ago

Oh, those silly tenants.  I've had a few doozies in my time.  Oh, like the ones that moved out, never gave me a 30 day, then demanded their security deposit after they moved out.  Most tenants don't read their rental/lease agreements.  They're surprised when they are dinged for things they agreed to being dinged on.

Posted by Carla Muss-Jacobs, RETIRED (RETIRED / State License is Inactive) about 6 years ago


We share very similiar styles as you.  We try to be great landlords and keep the homes in good shape.  Having said that, they are not in perfect shape and when folks like to split hairs it does get old.  We have learned to say "that doesn't work for the owner".  It sounds better as it takes them a few moments to understand we are saying NO!  

Never a dull moment in this business.

All the best, Michelle

Posted by Michelle Francis, Realtor, Buckhead Atlanta Homes for Sale & Lease (Tim Francis Realty LLC) about 6 years ago

Sounds like you are, indeed, a good landlord and someone easy to work with.  When boundaries are pushed, they need pushed back.  Keeping the center piece in the center is what keeps everything balanced, when it's not centered there are a number of ways to bring it correct.

Posted by Jim Beitz (Keller Williams Success Realty) about 6 years ago

Dealing with tenants is always interesting. What goes around comes around. It can be very annoying.

Posted by Bill Reddington, Destin Florida Real Estate (Re/max By The Sea) about 6 years ago

HI EVERYONE!  Well this is great to see all the comments -and input!  Much appreciate it and hope to get back here in a bit and respond to comments!  

For Richard - it's too hot up in PHX! Ha ha ha!  I'd love to be able to help from a distance thought!

Posted by Gabrielle Kamahele Rhind, Broker/Owner (KGC Properties LLC, Tucson Property Management & Real Estate) about 6 years ago

The book a property manager could write I always love picking up the rent check at their convenience. 

Posted by Charles Stallions Property Manager, Pensacola, Pace & Gulf Breeze Property Management (Charles Stallions Real Estate Services) about 6 years ago

I am taking a break from being a landlord.  The entitlements tenants think they have and they are in violation of the lease they signed.  I have let a day or two slide in getting me the rent and the next month later and the next even later.  You really have to have structure and consistency.  I wish they saw things the way you do and were as reasonable.  Good luck!

Posted by Jennifer Green (Keller Williams Realty Phoenix) about 6 years ago

Gabrielle, this is a great reminder, in any situation, to always be grateful, especially for a good landlord. Everything works both ways, so if you have a good agent, be a good client and so forth. Trying to start trouble or, even worse, take advantage of someone who has treated you kindly and respect should never be the exception, it should be the norm. 

Posted by Phil Stevenson, CRMP, "Mortgage Nerd" in Miami, Florida and Texas (PS Mortgage Lending 305-791-4874 or 888-845-6630) about 6 years ago

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