Good landlords say the best way to be a successful is to develop good tenant relationships. Many landlords have good business practices – but without people skills – they don’t get far.
This concept applies to any situation involving business – real estate agent, home design, home repair/inspections, lending, etc., if your business depends on people – you need to have some good people skills to be a success.
It starts with the first phone call – answering it – and if not, returning the call promptly.
Then you have to LISTEN. Be polite, patient and carefully listen to people.
Ask questions – and again, listen to the answers.
If you say you will get back to someone – do it - consistently. As a landlord, it begins when someone fills out the rental application – and should be consistent through tenancy.
Explain paperwork, fees, etc., very clearly – even things that might not apply – at some point it could, For example, a tenant could move in and have no pets – then wants one a few months into the lease.
Define your expectations from the start – and make sure to ask what your clients expectations are too.
Be forgiving and understanding. People aren’t perfect. Don’t immediately impose sanctions, jump to conclusions or set blame without giving someone a chance. If problems or inconsistencies arise, just listen – and then try to work with someone from their point of view instead of only yours.
This blog is written with my opinions and my opinions are presented with accuracy but not guarantees. Please talk to a professional before making any real estate, financial or agency decisions. Gabrielle Kamahele Rhind - 2014. If you want to reprint parts of this - just email me for my permission: KGCProperties@gmail.com .